Returns & Refunds

Cancelling Orders

Customers have the right to cancel an order within 14 days of receiving goods if they are unhappy or not satisfied with their order (Consumer Contracts). All goods must be unopened and still in their original packaging.
Any e-liquids that have had their seal broken or have been used cannot be returned as they pose a health and safety risk.
Any refund can only be processed with proof of the original purchase. A sales invoice is the only proof of purchase accepted.

 

Faulty and damaged products 

If a product purchased from Dragon Vapour develops a fault within 90 days, we will either exchange, refund or repair the product. A full assessment of the product will have to be conducted.
Only products that have a manufactures fault or defect can be refunded or exchanged. Dragon Vapour does not cover any accidental damage, neglect, wear and tear and misuse.

Any product that arrives damaged and is unopened or unused can be returned within 24 hours of delivery.

No refund request is accepted after 14 days and customers are responsible for any shipping on returned items and Dragon Vapour is not responsible for any undelivered items.

 

Warranty

E-Liquids 

There is no warranty on e-liquids due to hygiene and health and safety risks.

 

Variable Wattage Mods and Batteries

There is a 30-day warranty with any variable wattage mod and batteries. The warranty covers any manufacturer's defect and will either be refunded, exchanged or repaired. A full product assessment will first be conducted before any decision is made. If the product has been damaged or tampered with by the customer, Dragon Vapour holds the right to refuse any refund or exchange.

 

Mechanical Mods 

There is a 30-day warranty with all mechanical mods and covers any manufacture’s defect. A full product assessment will be conducted before any decision is made to repair, refund or exchange. Accidental damage, neglect and misuse is not covered.

WARNING: Mechanical mods are only recommended for advanced users and Dragon Vapour does not accept any responsibility of damage or harm caused to consumers by the misuse of mechanical mods.

 

Tanks, Clearomizers, Coils, RDAs and RDTAs 

There is no warranty on any tanks, clearomizers, RDAs, coils and RDTAs.

 

Chargers and accessories

There is no warranty on non electrical accessories.

Electrical accessories have a 30-day manufacture’s guarantee.

Please note: Any warranty/guarantee period starts from the date of purchase.