We aim to process all our orders on the same working day, if they are placed before 3 pm.
All domestic orders are sent out through Royal Mail or My Hermes. International orders are processed using Royal Mail.
All major debit/credit card providers are accepted as well as PayPal.
All orders over £25.00 include free delivery and are sent out using My Hermes Signed For.
How do I cancel my order?
You can cancel your order by either calling us in store or emailing, please note that email cancellations must be done as soon as possible and that once your order is with our courier we cannot stop it, you can send the order back and will be refunded.
If your product is found to have a fault, we are more than happy to replace it for you or provide a full refund within 30 days of purchase. After this 30 day period, we will not accept the return of any goods, regardless of their condition.
However, we are unable to replace or return used items, or items that have been tampered with.
Any returns of e-liquid need to be returned in the state in which they were received and no torn, opened, or damaged outer or inner boxes of e-liquid will be refunded.
Please follow the returns procedure set out below:
Send your faulty item by RECORDED DELIVERY, along with an outline of the fault (or a copy of an email to customer service) and include your return address to:
449 Birmingham Road
Once we have received your item, we will replace it with a new one and send it to the address you have provided.
The delivery of your replacement item will take 3-5 working days.
If you have received your goods from us, but would like to return them, please follow the return procedure set out below:
Send your unwanted item by RECORDED DELIVERY AT YOUR OWN EXPENSE, along with your reason for the return (or a copy of your email to customer services) and include your return address to:
449 Birmingham Road
Once we have received your item, we will either issue you with a refund to the value of your goods or provide your with store credit.
Please note refunds cannot be given for any damaged, torn or opened outer or inner boxes or part used packs of e-liquid.
As mentioned earlier, all orders over £25 are subject to free delivery. Please see our rates for all orders below £25:
- Royal Mail Signed For 1st Class: £4.55
- Royal Mail Signed For 2nd Class: £4.00
EU Delivery Rates
We accept orders from all EU states. EU delivery is available via Royal Mail and costs £9.99
USA & Australia
All deliveries to the USA and Australia cost £12.99
International Terms and Conditions
International Terms and Conditions apply to all orders that are sent outside the UK, Whilst we are always happy to dispatch worldwide, the consumer is responsible for any duty that may become payable at customs. Furthermore, we will not accept liability for orders that are destroyed or held by customs in the recipient's country.
All orders are dispatched using a tracked service. In the event that a parcel goes missing, please contact us and we'll arrange for it to be sent out again.