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Orders, Deliveries and Returns

Delivery Process

We aim to process all orders on the same day if they are placed before 3pm. All orders are dispatched with either Royal Mail, Yodal or My Hermes on a tracked service. This allows customers to keep an eye on the status of their order. 

We accept all major card providers, including VISA and Mastercard.

Orders over £25.00 are eligible for free UK shipping which is sent on a tracked 48 service, 

Royal Mail's Next Day Delivery Service is the only service that is guaranteed by Royal Mail.   

Shipping Rates & Shipping Locations 

Delivery Rates UK

As mentioned earlier, all orders over £25 are subject to free delivery. Please see our rates for all orders below £25: 

  • Express Delivery (1-2 Days): £4.55 
  • Standard Delivery (2-3 Days): £3.99 
  • Next Day Delivery: £7.55

International Shipping

We accept orders from all over the world and ship to all nations using Royal Mail International Tracked and Signed. Please see the delivery rates below:

  • Europe: £12.50
  • Zone 1: £16.15
  • Zone 2: £16.99
  • Zone 3: £12.99

Click here to see what zone you fall into. 

Further Information & Customer Protection 

International Terms and Conditions 

International Terms and Conditions apply to all orders that are sent outside the UK, Whilst we are always happy to dispatch worldwide, the consumer is responsible for any duty that may become payable at customs. Furthermore, we will not accept liability for orders that are destroyed or held by customs in the recipient's country.   

How do I cancel my order?

You can cancel your order by either calling us in store or emailing, please note that email cancellations must be done as soon as possible and that once your order is with our courier we cannot stop it, you can send the order back and will be refunded. 

If your product is found to have a fault, we are more than happy to replace it for you or provide a full refund within 30 days of purchase. After this 30-day period, we will not accept the return of any goods, regardless of their condition.
However, we are unable to replace or return used items, or items that have been tampered with.

Any returns of e-liquid need to be returned in the state in which they were received and no torn, opened, or damaged outer or inner boxes of e-liquid will be refunded.

Please follow the returns procedure set out below:

Send your faulty item by RECORDED DELIVERY, along with an outline of the fault (or a copy of an email to customer service) and include your return address to:

449 Birmingham Road
Wylde Green
B72 1AX

Once we have received your item, we will replace it with a new one and send it to the address you have provided.

The delivery of your replacement item will take 3-5 working days.

Unwanted Goods

If you have received your goods from us, but would like to return them, please follow the return procedure set out below:
Send your unwanted item by RECORDED DELIVERY AT YOUR OWN EXPENSE, along with your reason for the return (or a copy of your email to customer services) and include your return address to:

449 Birmingham Road
Wylde Green
B72 1AX

Once we have received your item, we will either issue you with a refund to the value of your goods or provide your with store credit. 
Please note refunds cannot be given for any damaged, torn or opened outer or inner boxes or part used packs of e-liquid.

Lost Items 

All orders are dispatched using a tracked service. A parcel is deemed as lost if it is not received 10 days after the estimated delivery date. In this situation, please contact us and we'll send your order out again.